"We take each individual complaint very seriously,", say Cambridgeshire County Council after figures showed they received 63 complaints in one year.
The Local Government and Social Care Ombudsman published its annual review into local government complaints from 2023-24.
The figures in the review break down the number of complaints received into different categories. They are: Adult Social Care; Benefits and Tax; Corporate and Other Services; Education and Children's Services; Environmental Services, Public Protection and Regulation; Highways and Transport; Housing; Planning and Development and Other.
Number of complaints received by Cambridgeshire County Council
Cambridgeshire County Council received 63 complaints between 2023-2024. Here is the breakdown of the complaints:
- 23 complaints into Adult Social Care
- 0 complaints into Benefits and Tax
- 2 complaints into Corporate and Other Services
- 30 complaints into Education and Children's Services
- 0 complaints into Environmental Services, Public Protection and Regulation
- 6 complaints into Highways and Transport
- 0 complaints into Housing
- 0 complaints into Planning and Development
- 2 complaints into Other
From these figures, it's clear that Adult Social Care and Education and Children's Services were the most-complained issues for Cambridgeshire County Council.
The Hunts Post put these figures to Cambridgeshire County Council. A spokesperson said: "We take each individual complaint very seriously. Whenever fault is found on our part we apologise and are careful to follow the Ombudsman’s recommendations.
"This ensures that our services are constantly improving."
Of the 63 complaints that the Council received, 21 of them were upheld. 18 of them had an outcome recorded during 2023-24.
The Ombudsman was satisfied that 100 per cent of the complaints were dealt with using their recommendations.
Number of complaints received by the Cambridgeshire and Peterborough Combined Authority
The Combined Authority was one of the best performing councils in the review, with only two complaints reported from 2023-24.
There was one complaint over Benefits and Tax, and another over Corporate and Other Services.
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